Welcome to Jonas Vernon Ng's website
(mobile) 312-860-9376
Welcome to Jonas Vernon Ng's website
(mobile) 312-860-9376
Career Path and Accolades
Professional Experience
KEYBANK, Cleveland, OH 2018-Present
- COO, Laurel Road 2022-Present
- Oversee Credit, Underwriting, Operations/Servicing, Q/C, and Risk Management for Key's fast-growing Fintech division that serves the needs of healthcare professionals.
- Head of Commercial Digital 2021-2022
- Oversee a $10MM tech budget and lead team of 20 Digital Product Owners who drive the strategic direction of digital properties/capabilities for KeyBank’s Commercial Banking and Payments businesses.
- Lead digital innovation lab (UX/UI POCs, reusable componentry/MFEs, stream processing, Adoption, etc.).
- Senior Vice President – Digital Originations & Financial Wellness 2018-2021
- Crafted comprehensive retail/consumer banking strategy around contextualized selling (insights, recommendations, empathy selling); implemented various digital lending experiences.
NATIONWIDE BANK (a division of Nationwide Mutual Insurance), Columbus, OH 2016-2017
- Vice President and Chief Product Officer 2016-2017
- Directed digital, marketing, and operational strategy across Consumer and Commercial products. Discontinued unprofitable product lines while launching new student loan partnership. Served on Bank’s committees (Balance Sheet, Risk, ALCO, etc.). Reported to the Bank President.
DISCOVER FINANCIAL SERVICES, Riverwoods, IL 2010-2016
- Director, Rewards Marketing, eWallets/Mobile Payments, and Benefits & Services 2014-2016
- Launched programs in Apple Pay, Android Pay, Samsung Pay, PayPal, Hyundai/Kia, and Starbucks. Implemented Pay With Rewards, Card-Linked Offers, and experiential rewards. Managed supplemental card benefits and services (e.g., price protection, travel insurance).
- Director, Business Development & Corporate Partnerships 2010-2014
- Launched Discover into private-label, cobrand, agent banking, subprime, and affinity markets.
ENOVA FINANCIAL (division of CashAmerica), Chicago, IL 2008-2010
- Director, Marketing (online and offline)
- Led Brand and Direct Response Marketing for US and international markets for an online subprime lender.
DISCOVER FINANCIAL SERVICES, Riverwoods, IL 2004-2008
- Senior Manager Credit Ops/Acquisition (new acquisition fraud, lending partnerships, cross-sells)
- Led team of BAs & Project Managers to create new ID Theft detection strategies, including a neural-net fraud-detection platform with ID Analytics; launched and led $30MM/year lending partnership with HSBC/Capital One; led 8-person Operational Analytics team.
LEAGUEMINDER (online startup), Swarthmore, PA 2002-2004
- Tech Lead, Director of Marketing & Operations
- Served as lead developer and Head of Marketing for an online startup in athletic league scheduling.
Various technology consulting boutiques, Malvern, PA and Wilmington, DE 2000-2004
- Tech Architecture Consultant, Director of Client Services, Full-stack Coder/Developer
MBNA AMERICA (now BANK OF AMERICA), Wilmington, DE 1997-2000
- Leadership development rotations, Consumer Lending POC team, Internal Consultant, Corporate Initiatives
Personal Information
- Married with two children, live outside Cleveland, OH
- B.S. Business Administration from Georgetown University with a double major in Finance and Accounting
- Certified Scrum Product Owner
- Play or have played 20+ musical instruments
- Volleyball player and golfer
- Recipient of the OCA Corporate Achievement Award
- Roundtable member of the White House Initiative on Asian Americans and Pacific Islanders
- Recipient of NQAPIA's Community Catalyst Award
- Gallup StrengthsFinder profile
- Ideation
- Relator
- Achiever
- Analytical
- Includer
- Woo
- Positivity
- Input
- Learner
- Individualization
- Myers-Briggs personality profile (ENTP)
My leadership style
Execution that Inspires Action
Leadership that Unleashes Potential
Strategy that Frees Imagination
- Bias for Action – I have a get-it-done attitude and will set the example in my actions
- Focus – it’s easy to say “Yes” but hard to say “No,” and I will ensure I set priorities for the team
- Accountability – "Gets Things Done" is the first thing you'll hear about me and my team
- Delivering - great at implementing what “we” want, not just what “I” want
Strategy that Frees Imagination
Leadership that Unleashes Potential
Strategy that Frees Imagination
- Expertise – I want to be knowledgeable as a subject expert in all areas under my domain
- Vision – I will give my team the bigger dream, the bigger goals of why we come to work every day
- Inspiration, Imagination, Integrity – I will shape 2 things for my team: what’s achievable and what’s appropriate
- Optimism – I will be known for my positivity and my passion, and I will lead with high energy
Leadership that Unleashes Potential
Leadership that Unleashes Potential
Leadership that Unleashes Potential
- Empowerment – I will unlock the potential of my team by trusting and empowering them
- Honesty – my team will follow my leadership more when I am open and honest with them
- Authentic Self – I will be true and genuine to my personality, culture, and upbringing
- Recognition – I will take less than my fair share of the credit, more than my fair share of the blame
- Renown – celebrating and touting the accomplishments of my team will be one of my core focuses
- Audacious – I will have the boldness and political courage to be a change agent, despite obstacles and setbacks
- Mentorship – I will provide advice, coaching, SMART feedback, and course correction when needed